FAQs
About the show
MCM London will take place 23 - 25 May 2025!
FRIDAY:
Priority Entry Tickets: 10am - 6pm
General Entry Tickets: 12pm - 6pm
SATURDAY:
Priority Entry Tickets: 9am - 7pm
General Entry Tickets: 11am - 7pm
SUNDAY:
Priority Entry Tickets: 10am - 5pm
General Entry Tickets: 12pm - 5pm
Weekend Ticket holders can enter at Priority Entry times.
Ticket prices can be found here.
MCM London is held at ExCeL, London. Details on MCM Birmingham can be found here
You can find ticket details here.
Delivery deadline is coming soon!
Once announced, tickets purchased after this date will need to be collected at the show – simply bring your email confirmation QR code to pick up your badge(s) on the day.
Yes, this is a very simple process that will open a week before the show. If you choose to have your tickets delivered, you can activate before attending.
The team will do their best to help, but not all tickets may be modified. Get in touch with your order details and what ticket type you want to change to and our team will see what is possible. Our customer service email can be found here.
Yes, we’ll have MCM exclusives at the official merch stand plus independent exhibitors and retailers.
There are a selection of retail units in the venue that serve a diverse range of tasty food and drinks.
For more details please visit https://www.excel.london/visitor/food-drink for a list of our restaurants in the venue.
Yes so long as you have your physical ticket, but please note we don’t allow re-entry after an hour before the show closes so please keep this in mind.
There are toilets throughout the boulevard and at the back of halls. Download the app for a full map of the show floor.
In the venue there will be gender neutral toilets on Level 0 by contractor's 8 entrance.
There are 40 toilets for disabled visitors located throughout the building. You’ll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.
Boulevard:
Between Halls:
- N2/N3
- N3/N4
- N6/N7
Show Floor:
- Back of N2, N3, N4 and N6 Floor 2 via Elevator
- Back of S4 and S5 Floor 0 via Elevator
- Platinum Suite Level 2
An MCM Reservation guarantees your spot for Panels, Meet and Greets, and Author sessions. It lets you plan your MCM agenda in advance, avoiding waiting on the day.
At ExCeL there is free WiFi which is suitable for browsing, social media, and email. When you arrive at the venue, you just need to sign in to '_ExCeL FREE Wi-Fi' using your standard log in, or via LinkedIn, Facebook, or Twitter.
Please note at high volume this can get patch, we recommend downloading the app before you get onsite as it does not require WiFi to access
For lost property please contact [email protected]. Please be aware that once notified that lost property has been found, guests have up to 30 days to collect their item(s) before they are donated to a local charity.
There is a multi - faith prayer room at ExCeL London that can be accessed through the grey door next to the S9 entrance on the boulevard.
Kids 4 and under go FREE and there’s plenty for all the family, click here to read more.
There are water refill points by the S4 and S7 halls.
Meeting Guests
For select guests, photo ops and autographs will be available to pre-purchase via our partners at Epic. Read more here.
Read more about how to attend panels here
Not all of our guests choose to make their photo op and autograph opportunities available for pre-purchase ahead of the show. In those cases, we will share pricing as soon as that info is shared with us and those autographs and photo ops will be available for you to buy at the show. If a guest was previously available for pre-booking but sold out, no further photos or autographs will be made available on the day.
Getting Here
Accessibility
MCM Comic Con is open to individuals of all abilities, we are dedicated to continually improving our efforts to ensure full access and we encourage all feedback and suggestions in order to improve your experience.
Learn more about Accessibility at our shows here.
The Quiet Room or Reset Room is located at N8 lower and includes support from mental health professionals, resources for managing anxiety and stim toys, ear defenders, puzzle books, mindful colouring and so much more.
We’ve updated our Carer Pass process with the help of experts at Nimbus. To ensure you get the support you need, we offer a free Essential Companion (+1) pass to ticket holders who need the assistance of a carer or companion whilst visiting the show. Read More Here.
Safety and Security
MCM London will run in accordance with the latest government advice and research, including enhanced sanitation, and increased ventilation. Read more about that here.
Please note this is reflective of the current guidance which changes regularly. Check our health and safety guidance regularly to stay aware of what we’re doing to keep our shows safe.
Yes! Head over to this page to learn more about what is allowed and what you should leave at home.
Yes, but with guidelines in place. Please read more here.
ExCeL London operates a no-smoking policy throughout the venue, which includes E-cigarettes and vaping. Smoking is permitted in the designated smoking areas outside the venue.
For first aid, we recommend contacting our medical team on 02070695556
Once purchased, tickets cannot be transferred, exchanged, refunded or returned.The right to refuse admission to an event is reserved at all times by Reed Exhibitions Limited and/or the event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.All guest appearances are subject to work and personal commitments.To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.
Other
Further information can be found on ExCeL’s FAQ page: https://www.excel.london/visitor/faqs
We’re happy to help so you can focus on having the best weekend of the year. Get in touch with the MCM team here