FAQs


About the show 

MCM Comic Con & EGX: 25-27 October 2024

MCM Comic Con Birmingham: 29 Nov - 1 Dec 2024

FRIDAY:

Priority Entry Tickets: 10am - 6pm

General Entry Tickets: 12pm - 6pm

SATURDAY:

Priority Entry Tickets: 9am - 7pm

General Entry Tickets: 11am - 7pm

SUNDAY:

Priority Entry Tickets: 10am - 5pm

General Entry Tickets: 12pm - 5pm

Join us for After Hours until 8pm on Friday and Saturday, included in MCM tickets. (18+)

Weekend Ticket holders can enter at Priority Entry times.

Ticket prices can be found here.

MCM London is held at ExCeL, London. Details on MCM Birmingham can be found here

You can find ticket details here.

Order your MCM Comic Con tickets before 1 September to get your physical MCM tickets delivered to your door. Tickets purchased after 1 September will need to be collected at the show. 

Yes, this is a very simple process that will open a week before the show. If you choose to have your tickets delivered, you can activate before attending.

Get in touch with us at [email protected] with your order details.

Get in touch with us at [email protected] with your order details.

Yes, we’ll have MCM exclusives at the official merch stand plus independent exhibitors and retailers.

There are several catering outlets around the show floor and a selection of retail units in the venue that serve a diverse range of tasty food and drinks. For more details click here to visit the venue website for info and offers.   

Yes so long as you have your physical ticket, but please note we don’t allow re-entry after an hour before the show closes so please keep this in mind.

There are toilets throughout the boulevard and at the back of halls. Download the app for a full map of the show floor.

In the venue there will be gender neutral toilets on Level 0 by contractor's 8 entrance.

There are 40 toilets for disabled visitors located throughout the building. You’ll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.

Boulevard:

Between Halls:

  • N2/N3
  • N3/N4
  • N6/N7

Show Floor:

  • Back of N2, N3, N4 and N6 Floor 2 via Elevator
  • Back of S4 and S5 Floor 0 via Elevator
  • Platinum Suite Level 2

The ExCeL venue offers free WiFi for basic use including web browsing, social media and email. When you arrive at the venue, you just need to sign into ‘ExCeL FREE Wif-Fi’.

Please note at high volume this can get patch, we recommend downloading the app before you get onsite as it does not require WiFi to access.  

For lost property visit the organisers office at N4 or, if after the event, contact [email protected]

Please be aware that once notified that lost property has been found, guests have up to 30 days to collect their item(s) before they are donated to a local charity.

There is a multi - faith prayer room at ExCeL London that can be accessed through the grey door next to the S9 entrance on the boulevard.

Children 10 and under can enter for free with an adult ticket holder, simply pick up a kids wristband upon entry to the queue hall.

A family room provided by the venue can be found by the hall entrance S9.

Meeting Guests

For select guests, photo ops and autographs will be available to pre-purchase via our partners at Epic. Read more here.

No, panels are free to attend and do not require booking. Capacity may be limited for some panels depending on demand.

Getting Here 

Head towards the west entrance on arrival and follow signs for queue hall. If you are collecting a press, creator or carer pass, enter via west entrance pyramid rather than queue hall. If you’re travelling via elizabeth line or DLR, alight at custom house. If you’re travelling via car, follow signs for ExCeL parking – from there make your way from the undercroft to the west entrance. We will also have an accessible entrance via the undercroft for those who require special assistance.

You can find travel information here.

You can find hotel information here.

You can find travel information here.

Accessibility

MCM Comic Con is open to individuals of all abilities, we are dedicated to continually improving our efforts to ensure full access and we encourage all feedback and suggestions in order to improve your experience.

Learn more about Accessibility at our shows here.

The Quiet Room or Reset Room is located at N8 lower and includes support from mental health professionals, resources for managing anxiety and stim toys, ear defenders, puzzle books, mindful colouring and so much more.

Read more about our carer pass here.

MCM will join forces with EGX this October

EGX is the UK’s biggest gaming event of the year, featuring playable pre-release games on both PC and console, stage panels and performances, games designer guests, and the opportunity to chat with developers on the show floor.

Only one ticket per person is needed to get into both MCM Comic Con and EGX this October, and will be available through the MCM Comic Con or EGX website.

Yes! We will have a bunch of playable games and community activities included in your ticket.

At MCM London this October, once you’ve entered the ExCeL through the queue hall, there will be signage you can follow to see EGX. There will also be a map you can download ahead of time, and staff on hand to help direct you.

With a ticket for MCM Comic Con and EGX 25-27 October 2024, you can enjoy everything both shows have to offer. This includes all of the show areas at MCM from Pop Asia to Writers Block, and all of the Zones at EGX from the EGX Arena to Rezzed.

This October, there will be the biggest esports stage that MCM and EGX have had to date. This partnership also means you will be able to play a whole bunch of indie titles 25-27 October 2024!

MCM London and EGX will take place from Friday 25 October - Sunday 27 October.

FRIDAY:

Priority Entry Tickets: 10am - 6pm

General Entry Tickets: 12pm - 6pm

SATURDAY:

Priority Entry Tickets: 9am - 7pm

General Entry Tickets: 11am - 7pm

SUNDAY:

Priority Entry Tickets: 10am - 5pm

General Entry Tickets: 12pm - 5pm

Join us for After Hours until 8pm on Friday and Saturday, included in MCM tickets. (18+)

For October, MCM Comic Con will be using the entirety of the ExCeL centre to create more room to move around as we add EGX to the show floor. We have a show floor map available via the mobile app that will show you where all of our feature areas are, and where all of EGX’s Zones will be.

Safety and Security 

MCM London will run in accordance with the latest government advice and research, including enhanced sanitation, and increased ventilation. Read more about that here.

Please note this is reflective of the current guidance which changes regularly. Check our health and safety guidance regularly to stay aware of what we’re doing to keep our shows safe.

Your safety is our number one concern, and MCM Comic Con events will only happen if it's safe to do so. In the event that MCM is postponed, your tickets will automatically transfer to the new dates. If MCM London May 2023 is cancelled, you'll automatically receive a full refund - no further action required. However, if the event occurs as planned, our traditional no refund policy stands—your tickets are yours to have and to hold.

Yes! Head over to this page to learn more about what is allowed and what you should leave at home.

MCM Comic Cons are vibrant events which offer a variety of photography opportunities. Taking photographs is encouraged- no special permission is needed to bring a camera to the event. The event, venue, and attendees all have expectations, so please note the following rules that apply to everyone at an MCM Comic Con:

  • Photography is permitted in all public areas of the show unless signs or staff indicate otherwise.
  • Outside of organised activities on stages, exhibitor stands, and signings permission must be sought from the subject(s) of a photograph before beginning to take photographs; the photographer must also oblige if the subject requests to see the photograph taken.
  • It is unacceptable to take or attempt to take photos deliberately geared towards compromising common decency or the dignity of the subject, for example contriving the cameras position to shoot up a skirt or kilt.
  • Any equipment used must be held by the photographer. Free standing equipment or additional equipment held by other people e.g. lights and flashes is not permitted, unless part of a booked trading or exhibiting space. This equally applies to people with a press pass; a press pass does not grant permission to set up a studio.
  • Use of power sockets requires the permission of the event. Venues further require permission to be sought from them if wanting to use power sockets within a venue but outside of the event.
  • Photographs taken at events may only be sold to press outlets unless taken as part of a booked trading or exhibition space.  

Once purchased, tickets cannot be transferred, exchanged, refunded or returned.The right to refuse admission to an event is reserved by the MCM Expo Limited at all times and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.All guest appearances are subject to work and personal commitments.To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.

Other

 We’re happy to help so you can focus on having the best weekend of the year. If you have questions on accessibility at ExCeL please contact [email protected] or get in touch with the MCM team at [email protected] .