FAQs


About the show 

24-26 May 2024 at ExCeL London.

FRIDAY:

Priority Entry Tickets: 10am - 6pm

General Entry Tickets: 12pm - 6pm

SATURDAY:

Priority Entry Tickets: 9am - 7pm

General Entry Tickets: 11am - 7pm

SUNDAY:

Priority Entry Tickets: 10am - 5pm

General Entry Tickets: 12pm - 5pm

Join us for After Hours Friday and Saturday til 8pm.

Ticket prices can be found here.

You can find ticket details here.

Yes, this is a very simple process that will open a week before the show. If you choose to have your tickets delivered, you can activate before attending.

Get in touch with us at [email protected] with your order details.

Get in touch with us at [email protected] with your order details.

Yes, we’ll have MCM exclusives at the official merch stand plus independent exhibitors and retailers.

ExCeL is home to many restaurants and food outlets. Please note many of these are now cashless. You can read more about ExCeL London here

Yes so long as you have your physical ticket, but please note we don’t allow re-entry after an hour before the show closes so please keep this in mind.

Meeting Guests

For select guests, photo ops and autographs will be available to pre-purchase via our partners at Epic. Read more here.

No, panels are free to attend and do not require booking. Capacity may be limited for some panels depending on demand.

Getting Here 

Head towards the west entrance on arrival and follow signs for queue hall. If you are collecting a press, creator or carer pass, enter via west entrance pyramid rather than queue hall. If you’re travelling via elizabeth line or DLR, alight at custom house. If you’re travelling via car, follow signs for ExCeL parking – from there make your way from the undercroft to the west entrance. We will also have an accessible entrance via the undercroft for those who require special assistance.

You can find travel information here.

You can find hotel information here.

You can find travel information here.

Accessibility

MCM Comic Con is open to individuals of all abilities, we are dedicated to continually improving our efforts to ensure full access and we encourage all feedback and suggestions in order to improve your experience.

Learn more about Accessibility at our shows here.

The Quiet Room or Reset Room is located at N8 lower and includes support from mental health professionals, resources for managing anxiety and stim toys, ear defenders, puzzle books, mindful colouring and so much more.

Read more about our carer pass here.

Safety and Security 

MCM London will run in accordance with the latest government advice and research, including enhanced sanitation, and increased ventilation. Read more about that here.

Please note this is reflective of the current guidance which changes regularly. Check our health and safety guidance regularly to stay aware of what we’re doing to keep our shows safe.

Your safety is our number one concern, and MCM Comic Con events will only happen if it's safe to do so. In the event that MCM is postponed, your tickets will automatically transfer to the new dates. If MCM London May 2023 is cancelled, you'll automatically receive a full refund - no further action required. However, if the event occurs as planned, our traditional no refund policy stands—your tickets are yours to have and to hold.

Yes! Head over to this page to learn more about what is allowed and what you should leave at home.

MCM Comic Cons are vibrant events which offer a variety of photography opportunities. Taking photographs is encouraged- no special permission is needed to bring a camera to the event. The event, venue, and attendees all have expectations, so please note the following rules that apply to everyone at an MCM Comic Con:

  • Photography is permitted in all public areas of the show unless signs or staff indicate otherwise.
  • Outside of organised activities on stages, exhibitor stands, and signings permission must be sought from the subject(s) of a photograph before beginning to take photographs; the photographer must also oblige if the subject requests to see the photograph taken.
  • It is unacceptable to take or attempt to take photos deliberately geared towards compromising common decency or the dignity of the subject, for example contriving the cameras position to shoot up a skirt or kilt.
  • Any equipment used must be held by the photographer. Free standing equipment or additional equipment held by other people e.g. lights and flashes is not permitted, unless part of a booked trading or exhibiting space. This equally applies to people with a press pass; a press pass does not grant permission to set up a studio.
  • Use of power sockets requires the permission of the event. Venues further require permission to be sought from them if wanting to use power sockets within a venue but outside of the event.
  • Photographs taken at events may only be sold to press outlets unless taken as part of a booked trading or exhibition space. If you wish to sell photography services to the general public or the subjects of the photographs without a booked trading or exhibition space, a £500 fee will be charged for commercial photography.

Once purchased, tickets cannot be transferred, exchanged, refunded or returned.The right to refuse admission to an event is reserved by the MCM Expo Limited at all times and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.All guest appearances are subject to work and personal commitments.To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.

Other

 We’re happy to help so you can focus on having the best weekend of the year. If you have questions on accessibility at ExCeL please contact [email protected] or get in touch with the MCM team at [email protected] .