Security, Health, & Safety

This page was updated on 18th August 2021. To ensure safety at all our events, we’ll be following the latest government advice around vaccinations and social distancing, as well as individual venue rules for ExCeL London and the NEC Birmingham. We’ll be updating this page with any changes, and encourage all our fans to keep an eye on the latest government advice when attending our shows.

We’re excited to welcome you back to MCM Comic Con!

As always, your health and safety are our top priorities. We’ve implemented new guidelines and policies to help support a safe experience. Every attendee, including fans, exhibitors, artists, guests, crew, and staff, are expected to comply with our health and safety requirements, including:

Proof Of COVID-19 Status

To ensure the safety of the event, and following pilot event results and latest government advice, everyone aged 3 or over entering ExCeL London and NEC Birmingham will be required to provide one of the following:

a. Proof of full course of vaccination. 

b. Proof of negative COVID test within the last 48 hours (Lateral flow test is accepted).

c. Proof of natural immunity shown by a positive PCR test result for COVID-19, lasting for 180 days after the date of the positive test and following completion of the self-isolation period.

For more information on national guidelines, please visit the government website.

To find out how to get a free lateral flow test or find the locations of testing sites, please visit NHS website.

Reduced Capacity

Attendance and tickets will be limited so that we can ensure physical distancing, in line with our safety measures. We are working closely with the venue to determine how many people are permitted in the building each day and at a given time.

Mask Friendly Event

We strongly encourage attendees and visitors to continue wearing masks, especially when in enclosed or crowded spaces. 

By checking everyone’s COVID status prior to entrance to the venue, the chance of someone with COVID entering the building and therefore the possibility of transmission is significantly reduced. We strongly encourage attendees to continue wearing masks to further reduce infection risk and ensure a safe show for everybody, although wearing a mask is down to your personal choice and what you feel comfortable with.

Please remember that if you travel to the venue using public transport you will be required to wear a face covering. 

We also reserve the right to require masks in certain areas of the show if needed or required by guests, such as the autographing area. Any such requirements will be announced closer to the event.

Enhanced Cleaning

We will have enhanced cleaning throughout the show and plenty of hand sanitising stations available. It is the responsibility of everyone to maintain personal hygiene, including washing your hands frequently for at least 20 seconds with soap and warm water.

Increased Ventilation

Ventilation will be increased, improving fresh air circulation in line with the latest guidance.

The above policy is subject to change. We are committed to upholding the health & safety standards outlined on this page and will continue to update these as we respond to the latest information. Additional details about policies and procedures will be posted here as they are made available. 

Thank you for your understanding and cooperation, and we can’t wait to celebrate together safely at MCM 2021!

To read our full Terms & Conditions for MCM London Comic Con, click here.

To read our full Terms & Conditions for MCM Birmingham Comic Con, click here.

 

FREQUENTLY ASKED QUESTIONS

Current guidance suggests that verifying attendees COVID-19 Status is an effective way of reducing the risk of transmission among large groups. Studies of those who have received a full vaccination course demonstrate that the risk of carrying and transmitting the disease is vastly reduced. For those not vaccinated, a lateral flow test has been proven as a reliable way of indicating if people are currently carrying the virus. Therefore, this evidence suggests that this is the best way to keep everyone safe.

If you are a resident of England, you can show this via the NHS COVID Pass which lets you share your COVID-19 vaccination records or tests in a secure way.

Access the NHS COVID PASS through the free NHS App and download on your mobile or device.  Click here to watch the video on how it works.  Don't forget to have downloaded the app and created your NHS COVID pass in advance to save time when you arrive at the show.  Upon request The COVID pass can be either shown within the App or you can download a PDF version and have it ready to show on your phone or print off at home and bring it with you along with photo ID.  Don't forget that the passes do expire, so make sure you check this before you travel to the show.

You can view your COVID-19 status online then download and print this to bring onsite.  Alternatively call 119 to request a letter to show your proof of vaccination status.  This can take up to 5 working days to reach you.  Lines are open every day, 7am to 11pm.  More details can be found here https://www.gov.uk/report-covid19-result.   119 provides support in 200 languages.  InterpreterNow is a free online British Sign Language (BSL) interpreter service for 119 https://interpreternow.co.uk/nhs119

 

If you are a resident in England and are taking a lateral flow test please register the result here.  You will need the QR code or the ID number from the test strip to report your result. 

You can show your proof of a negative test via the NHS COVID-19 Pass, email or text message.

If you live in Scotland, you can get proof of your vaccination status here.

If you live in Wales, you can get proof of your vaccination status here.

If you live in Northern Ireland you will need to supply paper proof of vaccination from your GP, or alternatively show a negative lateral flow test result.

International attendees can show their equivalent of the NHS Covid Pass from their country of origin.  

Proof of vaccination status and test results can also be demonstrated via the EU Digital COVID Certificate will be accepted at the COVID-19 Status checks.

 

You will find all the information you need about travelling to and from England on the Government website here - https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19

You can also find detailed information on the Government website on what you need to do to travel home after the event - https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19#leaving-england The rules will vary depending on which county you are going to.

 

Fully vaccinated means 2 weeks after completing a full course of vaccination.  So in this instance you will need to show proof of a negative NHS lateral flow test taken within 48hrs prior to attending the event.   This can be displayed via NHS App, SMS text, or via email.

There are a small number of exemptions for individuals who have a medical reason which means they cannot vaccinate or test.  If this applies to you then you will need to self-declare your medical exception directly with the venue staff upon arrival.

If you received a trial vaccine as part of a formally-approved COVID-19 vaccine trial in the UK you will be able to prove your status through the NHS COVID Pass or with a letter confirming your participation in the trial.

No, physical vaccination cards will not be accepted as proof of COVID-19 status . An EU Digital COVID Certificate, Northern Ireland, Scotland or Wales COVID Certificate or country equivalents (digital or paper) will be accepted.

Yes, checks will be carried out every day.

If you are attending a show on proof of a negative PCR or lateral flow test and it exceeds the 48-hour limit then you will need to provide additional test results.  We recommend that you bring additional lateral flow tests with you.

 

The NHS website has a link to either order a test kit to be delivered to your home (Domestic attendees only), list of where to pick up a test or where to find a testing site.  Click here for the details

Click here to find where to collect rapid lateral flow tests.  Input either the postcode of where you are staying or the venue postcode which is E16 1XL. There are 2 testing sites in close proximity to ExCeL London - The O2 Arena and City Airport.  Click here for more details on the exact locations, types of tests offered, costs and to book a test.

No, MCM cannot provide lateral flow tests. These are available free from the NHS and can be picked up from pharmacies or a local testing site.

Please use the Government service to report your result to the NHS after using a rapid lateral flow test kit. You cannot report a result after more than 24 hours.

Proof of a negative test can be via the NHS App which will generate an Event Pass. Alternatively you can use the email or text that you receive after reporting the test You may be asked to show additional photograph ID.

Test results will be valid for 48 hours. Please ensure that you have completed the test before you leave home, preferably the night before, and allow enough time for the result to be processed via the website.

The NHS COVID Pass lets you share your coronavirus (COVID-19) vaccination records or test COVID-19 status in a secure way. You can access this on the app, or request a letter proving vaccine status. Click here for a quick guide.

You can also use request proof of vaccination via a letter. Call 119 for assistance (free). Lines open daily, 7am to 11pm, support in 200 languages. InterpreterNow is a free BSL interpreter service.

No! Reduced capacity simply means we’re selling less tickets. We’re not planning additional restrictions on site so if you have a ticket for a certain day, you’ll be able to enter on that day with proof of COVID-19 status.

Masks are not mandatory for entry. We reserve the right to require them for certain areas if required by guests. If you're exempt or are concerned, please contact customer services for London or Birmingham.

Yes! The requirements may vary from guest to guest. When browsing the Epic Photo Ops page for MCM London, click ‘Show Details’ on a guest to see their Health & Safety requirements.

Talent reserves the right to modify precautions at any time due to comfort level at the time of the event. 

We are making plexiglass barriers available as an option to talent during photo ops. Each talent may choose to utilize it or not up until the time of their photo session. Just as personal preferences are fluid, so is the situation and we appreciate your understanding! You will receive an update on site as to if plexiglass has been decided to be used during your photo op, and if that doesn't meet with your preferences, you may request a refund before entering the booth to get your photo taken.

Please check current requirements per guest and how to purchase here: https://store.epicphotoops.com/mcm-comic-con-london/2021

For adults (age 18 and over), proof of full course of vaccination against COVID-19 is mandatory for Photo Ops or Autographs with Tom Hiddleston, Sophia Di Martino and Charlie Cox.

Since 12-17s in the UK have only been offered one vaccine dose by the UK Government to date, we will accept this single dose for photos/autographs with Tom Hiddleston for 12-17s only. 

Children under 12 need only provide proof of a negative test result within the last 48 hours for photos/autographs with Tom Hiddleston.

Please ensure you are comfortable with all of the above before buying a photo op or an autograph as these are non-refundable after Oct 14.

Yes. All fans aged 3 or over will need to provide proof COVID-19 status.

Please note there are separate requirements for photo ops and autographs with Tom Hiddleston, Sophia Di Martino and Charlie Cox, and fans 18 and over must show proof of full course of vaccination against COVID-19. Since 12-17s in the UK have only been offered one vaccine dose by the UK Government to date, we will accept this single dose for photos/autographs with Tom Hiddleston for 12-17s only. 

Children under 12 need only provide proof of a negative COVID test result within the last 48 hours (lateral flow test is accepted) for photos/autographs with Tom Hiddleston.

Mask is required in the photo ops and autograph area for Tom Hiddleston, Sophia Di Martino and Charlie Cox photos or autographs, including queuing. Masks can be removed during the photo op, where there will be a plexiglass divider between fans and guest.

To enter your photo or autograph session, you’ll need a proof of vaccination wristband which will be issued at our Vaccination Checkpoint located beside the Autograph and Photo areas. This checkpoint will be open throughout the show Friday-Sunday, so please head there well ahead of your session and show proof of full course of vaccination against COVID-19 to get your wristband. 

If you are a resident of England, you can show this at our Vaccination Checkpoint via the NHS COVID Pass which lets you share your COVID-19 vaccination records or tests in a secure way. For this we will accept the pass on the NHS App, NHS website or letter.

International attendees can show their equivalent of the NHS Covid Pass from their country of origin. Proof of vaccination status and test results can also be demonstrated via the EU Digital COVID Certificate will be accepted at the COVID-19 Status checks.

For 16s and over, further information on how to get the NHS COVID pass can be found here; https://www.gov.uk/guidance/nhs-covid-pass#children

Anyone aged 12-15, who is unable to get an NHS COVID Pass, will need them to provide vaccination proof as issued by their doctor or vaccination centre. 

Service, Safety and Security at our Events

The safety and security of our staff and attendees is our priority. We work closely with the venue, local and national authorities to identify risks, assess them and develop security plans for our events.

Everyone attending our events should be aware that the following are in place:

  • Customer Service staff may approach you to assist you outside, at entry or inside the event
  • Staff and attendees are required to have their ID badge available for checking at all times
  • Bag checks are in operation at our events
  • Walkthrough or hand held scanners may be in operation at our events
  • CCTV in operation at our events is monitored and recorded
  • Uniformed and covert Security Guards are in attendance at our events
  • Uniformed and covert Police are in attendance at some of our events
  • Canine Security and Detection is in operation at some of our events

Everyone attending our events is requested to:

  • Keep personal property with you at all times and do not leave any items unattended
  • Report anything that looks unusual, suspicious or just out of place to a member of event staff
  • Remain patient and courteous with event staff undertaking security checks.
  • Follow the instructions of event staff at all times
  • On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins immediately outside the event.
  • Carry a recognised form of photo ID with them at all times.