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First things first! If you’re heading to ExCeL via DLR, alight at Custom House station. If you’re coming by car, taxi or bus, make sure to head towards ExCeL’s west entrance. If you find yourself on the east side of ExCel, we recommend hopping on the DLR at Prince Regent and alighting at Custom House.
From the west entrance, follow MCM signage towards the Queue Hall on the north lorryway. If in doubt, ask a member of staff or steward to direct you.
Important: The ExCeL’s East Entrance is closed for MCM London.
For pedestrian access to MCM London from hotels on ExCel’s east side, we recommend using the DLR for just one stop to hop from Prince Regent Station to Custom house.
ExCeL’s east entrance is closed during MCM London, with the exception of fans with accessibility requirements who can use the level one east entrance opposite the Aloft hotel or enter via the west entrance.
Things you should know
Already had tickets delivered?
If you’ve already got your hands on tickets, there are just a few simple steps to get you into MCM London!
Step 1: Activate your ticket!
Now that you have your ticket, don’t forget to activate it prior to entering the event! You can do this ahead of time so that all you have to do on the day is focus on having the best weekend of the year.
Step 2: Head to Queue Hall
Head to the queue hall via the north lorryway from the west side of ExCeL. If in doubt, follow MCM signage or reach out to one of our friendly stewards for help!
For families with children 10 and under, make sure to pick up wristbands at the door for your young padawan!
Step 3: Security Check
Have your bags, cosplay weapons and tesseracts ready for inspection!
For those of you who chose to have your tickets delivered to you at home, you’ll skip the pick-up queue and head to the boulevard.Free plain black lanyards are available for free to hang your new MCM October badge. That was easy!
If you misplaced your tickets, head to the query desk with your order confirmation ready.
Picking up tickets at the show?
Chose to pick up at the show? We got you!
Step 1: Head to Queue Hall
Head to the queue hall via the north lorryway from the west side of ExCeL and enter via door 20. If in doubt, follow MCM signage or reach out to one of our friendly stewards for help!
Step 2: Security
All fans will need to go through security checks so have your bags, cosplay weapons and tesseracts ready for inspection.
Step 3: Pick Up Tickets
Just like the wristbands of MCM’s gone by, you’ll bring the PDF ticket on your confirmation email to collect the physical element of your ticket. Instead of wristbands, this year you’ll receive a physical ticket to wear on a lanyard with some collectible MCM artwork.. Nice.
To pick these up, after security please follow signage for general, priority or special assistance and family lane depending on your order.
If you ordered more than one ticket and only received one PDF, that’s normal. Our team will receive full details of your order, just have your confirmation email to hand and you’re all set.
Step 4: Activate your ticket!
Now that you have your ticket, don’t forget to activate it prior to entering the event! You can do this ahead of time to save time on the day.
Still got questions? Not sure which queue is right for you? Head to our query desk!
There is a special assistance lane in the queue hall for anyone who needs it. Head towards ExCeL west on arrival, and enter the queue hall via the north lorryway. Once you’re through security, head to our special assistance lane to pick up your tickets or, if you had tickets delivered, head right on in.
If you need to pick up a carer pass, you and your carer can enter via the west pyramid entrance and do not need to enter via queue hall.
If you need special assistance, request a special assistance sticker at the query desk in queue hall or at the west pyramid entrance carer check-in. The stickers allow access to special assistance lines for entry to the venue, priority entry to the show floor, special assistance queues for panels, and additional support for autographing/photo ops.
Press, Creators and Industry
If you are picking up press, creator or industry pass, head towards ExCeL west and enter via the west pyramid entrance. Bring your confirmation email to pick up your pass.