Accessibility at MCM London Comic Con

Your Feedback Matters

MCM London Comic Con is open to individuals of all abilities, we are dedicated to continually improving our efforts to ensure full access and we encourage all feedback and suggestions in order to improve your experience. If you experience any problems at all at our show, alert a member of staff immediately, and if you have feedback on how we can be better, we want to hear from you.

The following explains all accommodations provided this year for MCM London.

Special Assistance Stickers

 New for this year, our special assistance stickers will help our staff and volunteers identify and assist anyone who might require additional support at our show.

How do I get a sticker?

Anyone can request a special assistance sticker on-site from the Query Desk or West Entrance Carer Check-In

How does the sticker system work?

The stickers allow access to special assistance lines for entry to the venue, priority entry to the show floor, special assistance queues for Main Stage panels, and additional support for autographing and photo ops. 

Who is Eligible?

Individuals who require a carer plus their carer, individuals with a visible disability plus a member of their group, individuals with a hidden disability plus a member of their group.

Carer Pass

Complimentary Carer Passes for MCM London are available for those fans who need special assistance. Any general, priority or weekend ticket holder can request an additional ticket for their carer to attend free of charge. 

New for 2022

Approved Carer Pass holders will receive an additional piece of documentation to show security and staff upon arrival. To pick up your carer pass, head to ExCeL west pyramid entrance (not queue hall!) and simply show staff or security this unique form printed, or on your phone for entry via the West Entrance Pyramid instead of the Queue Hall.

 


Service Animals

ExCeL welcomes all guide and assistance dogs. Guide dog and assistance dog owners have important rights under the Equality Act 2010 meaning assistance dogs are entitled to enter establishments where the general public are admitted. No other dogs or pets are permitted in the venue. 

Please read the below requirements carefully and bring the appropriate documentation to show to our team upon entry.

Assistance Dog

We will accept ANY valid form of supporting documentation.

Support Animal

Must provide a supporting Doctor’s note to allow entry.

Reset Room

The Reset Room can be found at N8 lower and is a dedicated spot for you to rest, relax and reset. Whether you’re feeling anxious, overstimulated, or just need a moment by yourself, our Gaming the Mind volunteers will help you recharge and get back to enjoying the convention. They’ll be happy to have a chat, provide lo-fi activities to help you unwind, or even supply further information on managing your mental health. 

If you feel like you, or someone you’re with, requires emergency medical assistance whilst at the show, please don’t hesitate to alert a staff member or visit the Organiser’s Office, who’ll be able to get you the help you need. Remember, you’re not in this alone!

To learn more, check out our guide on finding moments of calm at MCM London Comic con.

Navigating Queues

We realise that for some, standing and waiting for long periods of time is not possible. For that reason, MCM London has dedicated queues for those requiring special assistance.

Queue Hall

If you’re entering via queue hall, you can use our special assistance lane to avoid the general entry queues.

Panels

A Special Assistance queue is available at the Main Stage and that queue will be allowed in first to give enough time to find reserved seating before general entry. While other stages do not have dedicated special assistance queues, if you require special assistance in those areas simply make yourself known to staff. Reserved seating is available on a first-come first-serve basis

Photo Ops and Autographs

If you’ve booked to meet your favourite celebrity and require special assistance, simply let our staff know as you join the queue. We’ll have a placeholder system and special assistance seating area for anyone who needs it.

British Sign Language

A number of panels at MCM London will be equipped with a BSL interpreter. You can see which panels are supported by a BSL interpreter on the app, or on the schedules displayed in front of each stage.

FAQs

Lift control panels are located at a height which can be easily reached by someone in a wheelchair. All lifts have a visual indication of the floor reached and an intercom facility activated by an alarm button. Every area may be reached by lifts, with the exception of the second level of organisers’ offices.

All stairs and ramps are fitted with handrails and balustrades. All public corridors and passageways have a minimum clear width of 1200mm. All reception counters, bars and self-service counters and the seating areas are accessible to wheelchair users. Pictographic signs and symbols have been used to guide people around the building.

Self service equipment such as cash point machines and telephones are located at levels suitable to wheelchair users. Strong tactile differences in paving are provided to indicate hazardous areas, e.g. dock edge indicated by cobble stone surface.

Door vision panels giving a zone of visibility between 900mm and 500mm above floor level are provided on all public access doors.

Head towards ExCeL west on arrival and follow signs for queue hall via north lorryway. If you are collecting a carer pass, enter via west entrance pyramid. If you’re travelling via Elizabeth line or DLR, alight at custom house. If you’re travelling via car, we’ll have an accessible entry point in the ExCeL undercroft parking area.

Yes! Head towards west side of ExCeL and follow signs for queue hall via the north lorryway where we’ll have a separate lane for anyone requiring special assistance when entering MCM London. If you need help navigating queues or entrance procedures, please speak to our friendly staff and stewards on site who will help direct you to the best option.

MCM London will have a special assistance seating area in photo & autographing so you can reserve your place in the queue without standing for long periods. For panels, our main stage will have a special assistance and all stages will have reserved seating. Reserved seating in panels is available on a first-come first-serve. Remember to request a special assistance sticker on-site from the Query Desk or West Entrance Carer Check-In to let our staff know you require assistance.

ExCeL London is able to provide wheelchairs free of charge. Wheelchairs can be hired from both ends of the venue, please speak to ExCeL security concierge for assistance. Please note it is not possible to pre-book wheelchairs as they are available on a first come, first served basis.

Mobility scooters are free of charge to hire. They are subject to availability so please email your enquiry to info@excel.london and we will confirm if there is one available for you to borrow.

All you need is a form of ID which will be held as surety for the daily period of the loan.

There are 155 bays suitable for disabled drivers on-site across ExCeL's car parks. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors.

All public entrances allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.

Please note MCM does not control pricing or availability for ExCeL parking.

Complimentary Carer Passes for MCM London are available for those fans who need special assistance. Any general, priority or weekend ticket holder can request an additional ticket for their carer to attend free of charge.

Approved Carer Pass holders will receive an additional piece of documentation to show security and staff upon arrival. To pick up your carer pass, head to ExCeL west pyramid entrance (not queue hall!) and simply show staff or security this unique form printed, or on your phone for entry via the West Entrance Pyramid instead of the Queue Hall.

ExCeL London is able to provide wheelchairs free of charge. Wheelchairs can be hired from both ends of the venue, please speak to the venue’s security concierge for assistance. You can contact the venue at info@excel.london for more details on this service.

ExCeL welcomes assistance dogs with any valid form of supporting documentation, and support animals with a supporting doctor’s note. No other dogs or pets are permitted in the venue.

For panels, our main stage will have a special assistance queue and all stages will have reserved seating. Reserved seating in panels is available on a first-come first-serve. Remember to request a special assistance sticker on-site from the Query Desk or West Entrance Carer Check-In to let our staff know you require assistance.

There are 40 toilets for disabled visitors located throughout the building. You’ll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.

Boulevard:

  • Between Halls:
  • N2/N3 
  • N3/N4 
  • N6/N7

Show Floor:

  • Back of N2, N3, N4 and N6 Floor 2 via Elevator
  • Back of S4 and S5 Floor 0 via Elevator
  • Platinum Suite Level 2

 

The Quiet Room or Reset Room is located at N8 lower and includes support from mental health professionals, resources for managing anxiety and stim toys, ear defenders, puzzle books, mindful colouring and so much more.

 We’re happy to help so you can focus on having the best weekend of the year. If you have questions on accessibility at ExCeL please contact info@excel.london or get in touch with the MCM team at mcmlondonoctober@reedexpo.co.uk.