Security, Health, & Safety

This page was updated on 18th August 2021. To ensure safety at all our events, we’ll be following the latest government advice around vaccinations and social distancing, as well as individual venue rules for ExCeL London and the NEC Birmingham. We’ll be updating this page with any changes, and encourage all our fans to keep an eye on the latest government advice when attending our shows.

We’re excited to welcome you back to MCM Comic Con!

As always, your health and safety are our top priorities. We’ve implemented new guidelines and policies to help support a safe experience. Every attendee, including fans, exhibitors, artists, guests, crew, and staff, are expected to comply with our health and safety requirements, including:

Proof Of COVID-19 Status

To ensure the safety of the event, and following pilot event results and latest government advice, everyone entering ExCeL London and NEC Birmingham will be required to provide one of the following:

a. Proof of full course of vaccination. 

b. Proof of negative COVID test within the last 48 hours (Lateral flow test is accepted).

c. Proof of natural immunity shown by a positive PCR test result for COVID-19, lasting for 180 days after the date of the positive test and following completion of the self-isolation period.

For more information on national guidelines, please visit the government website.
For guidance on children and vaccines, please follow the latest government advice.

 

Reduced Capacity

Attendance and tickets will be limited so that we can ensure physical distancing, in line with our safety measures. We are working closely with the venue to determine how many people are permitted in the building each day and at a given time.

Mask Friendly Event

We strongly encourage attendees and visitors to continue wearing masks, especially when in enclosed or crowded spaces. 

By checking everyone’s COVID status prior to entrance to the venue, the chance of someone with COVID entering the building and therefore the possibility of transmission is significantly reduced. We strongly encourage attendees to continue wearing masks to further reduce infection risk and ensure a safe show for everybody, although wearing a mask is down to your personal choice and what you feel comfortable with.

Please remember that if you travel to the venue using public transport you will be required to wear a face covering. 

We also reserve the right to require masks in certain areas of the show if needed or required by guests, such as the autographing area. Any such requirements will be announced closer to the event.

Enhanced Cleaning

We will have enhanced cleaning throughout the show and plenty of hand sanitising stations available. It is the responsibility of everyone to maintain personal hygiene, including washing your hands frequently for at least 20 seconds with soap and warm water.

Increased Ventilation

Ventilation will be increased, improving fresh air circulation in line with the latest guidance.

The above policy is subject to change. We are committed to upholding the health & safety standards outlined on this page and will continue to update these as we respond to the latest information. Additional details about policies and procedures will be posted here as they are made available. 

Thank you for your understanding and cooperation, and we can’t wait to celebrate together safely at MCM 2021!

To read our full Terms & Conditions for MCM London Comic Con, click here.

To read our full Terms & Conditions for MCM Birmingham Comic Con, click here.

 

FREQUENTLY ASKED QUESTIONS

No, MCM cannot provide lateral flow tests. These are available free from the NHS and can be picked up from pharmacies or a local testing site.

Please use the Government service to report your result to the NHS after using a rapid lateral flow test kit. You cannot report a result after more than 24 hours.

Proof of a negative test can be via the NHS App which will generate an Event Pass. Alternatively you can use the email or text that you receive after reporting the test You may be asked to show additional photograph ID.

Test results will be valid for 48 hours. Please ensure that you have completed the test before you leave home, preferably the night before, and allow enough time for the result to be processed via the website.

The NHS COVID Pass lets you share your coronavirus (COVID-19) vaccination records or test COVID-19 status in a secure way. You can access this on the app, or request a letter proving vaccine status. Click here for a quick guide.

You can also use request proof of vaccination via a letter. Call 119 for assistance (free). Lines open daily, 7am to 11pm, support in 200 languages. InterpreterNow is a free BSL interpreter service.

No! Reduced capacity simply means we’re selling less tickets. We’re not planning additional restrictions on site so if you have a ticket for a certain day, you’ll be able to enter on that day with proof of COVID-19 status.

Masks are not mandatory for entry. We reserve the right to require them for certain areas if required by guests. If you're exempt or are concerned, please contact customer services for London or Birmingham.

Service, Safety and Security at our Events

The safety and security of our staff and attendees is our priority. We work closely with the venue, local and national authorities to identify risks, assess them and develop security plans for our events.

Everyone attending our events should be aware that the following are in place:

  • Customer Service staff may approach you to assist you outside, at entry or inside the event
  • Staff and attendees are required to have their ID badge available for checking at all times
  • Bag checks are in operation at our events
  • Walkthrough or hand held scanners may be in operation at our events
  • CCTV in operation at our events is monitored and recorded
  • Uniformed and covert Security Guards are in attendance at our events
  • Uniformed and covert Police are in attendance at some of our events
  • Canine Security and Detection is in operation at some of our events

Everyone attending our events is requested to:

  • Keep personal property with you at all times and do not leave any items unattended
  • Report anything that looks unusual, suspicious or just out of place to a member of event staff
  • Remain patient and courteous with event staff undertaking security checks.
  • Follow the instructions of event staff at all times
  • On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins immediately outside the event.
  • Carry a recognised form of photo ID with them at all times.