Accessibility
Carer Passes
MCM is for everyone, and this year we updated our Carer Pass process with the help of experts to ensure you get the support you need. We now offer a free Essential Companion pass to ticket holders who need the assistance of a carer whilst visiting the show,
To request this, you must complete the following process before purchasing your tickets for the next show:
(Already have an Access Card or a valid MCM Access Registration with the +1 symbol? Go to STEP 2!)
STEP 1: Complete your MCM Access Registration via Nimbus
Once approved you will receive your registration number. Remember to keep a close eye on your emails, including your junk folder for confirmation or any requests for further info.
STEP 2: Link accounts and get an Essential Companion Code
Now you can use your Access Card ID or Access Registration number to link your account to MCM and receive a redemption code for the Essential Companion ticket. Once you enter your details, you will automatically be shown a unique code that will allow you to reserve an Essential Companion ticket along with your paid ticket when purchasing via ShowClix.
STEP 3: Purchase tickets using the the Essential Companion Code
On the ShowClix ticket purchase page, enter your Essential Companion Code in the box prior to selecting your tickets (box appears just beneath the ticket selection). Once your code has been successfully applied, you will now see the Essential Companion ticket types available in the ticket selection. Select the paid ticket(s) that you are purchasing for yourself, and then select the matching Essential Companion ticket(s) so that you and your carer can attend the show together. Make sure that you have selected both the paid ticket(s) and the free Essential Companion tickets before adding the tickets to your basket and completing the purchase. Any discrepancies may result in ticket cancellation and revocation of the carer pass.
STEP 4: Complete the checkout process
Ensure you see a confirmation page indicating your order has been successfully processed. You will also receive a confirmation email. You must complete the steps above to secure your tickets before arriving at the event.
Important: Ticket availability is not guaranteed, so please finalise your purchase as soon as possible to ensure you get your tickets.
We look forward to seeing you at MCM Comic Con! If you have any questions or need further assistance, please contact our support team at [email protected]
Special Assistance Wristbands
Our special assistance wristbands will help our staff and volunteers identify and assist anyone who might require additional support at our show.
Anyone can request a special assistance sticker on-site from the Accessibility desk in the Queue Hall. If you’re not sure always ask a staff member who will be able to help.
The wristbands allow access to special assistance lines for entry to the venue, special assistance queues for Main Stage panels, and additional support for autographing and photo ops.
Anyone who needs it can request a special assistance wristband, including individuals who require a carer plus their carer, individuals with a visible disability plus a member of their group, people with a baby on board, individuals with a hidden disability plus a member of their group, etc.
NEC Venue Accessibility information
The NEC aims to be fully user-friendly for visitors with access needs.
Assistance Dogs
The Equality Act 2010, (EA2012 section 173) lays out that in relation to protecting the rights of disabled people accessing private hire transport, an Assistance dog means:
(a) a dog which has been trained to guide a blind person;
(b) a dog which has been trained to assist a deaf person;
(c) a dog which has been trained by a prescribed charity to assist a disabled person who has a disability that consists of epilepsy or otherwise affects the person’s mobility, manual dexterity, physical coordination or ability to lift, carry or otherwise move everyday objects;
(d) a dog of a prescribed category which has been trained to assist a disabled person who has a disability (other than one falling within paragraph (c)) of a prescribed kind.
To be permitted entry we will accept ANY valid form of supporting documentation.
Support Animal
Support animals may be an animal of any species that provides companionship and comfort to individuals with psychological disorders. The use MUST be supported by a qualified physician, psychiatrist, or other mental health professional based upon a disability-related need. It is your right to request the support of your animal on a day-to-day basis, but the reasonableness of this request will be decided by the venue directly.
No other dogs or pets are permitted in the venue.
Reset Room
Check the map for the Reset Room. It is a dedicated spot for you to rest, relax and reset. Whether you’re feeling anxious, overstimulated, or just need a moment by yourself, our Gaming the Mind volunteers will help you recharge and get back to enjoying the convention. They’ll be happy to have a chat, provide lo-fi activities to help you unwind, or even supply further information on managing your mental health.
If you feel like you, or someone you’re with, requires emergency medical assistance whilst at the show, please don’t hesitate to alert a staff member or visit the Organiser’s Office, who’ll be able to get you the help you need. Remember, you’re not in this alone!
Navigating Queues
We realise that for some, standing and waiting for long periods of time is not possible. For that reason, MCM Birmingham has dedicated queues for those requiring special assistance.
Show Entry
Head to hall 3 for Queue Hall and use our accessibility lane. You’ll be able to pick up your wristband for the show, plus a special assistance wristband.
Panels
Reserved Seating is available at all stages for those with Special Assistance WristbNDS on a first come first serve basis.
A Special Assistance queue is available at the Main Stage and that queue will be allowed in first to give enough time to find reserved seating before general entry. While other stages do not have dedicated special assistance queues, if you require special assistance in those areas simply make yourself known to staff. Reserved seating is available on a first-come first-serve basis. Select panels will be equipped with a BSL interpreter - see the schedule before the show for more info.
Photo Ops/Autographs
There will be accessible queuing for special guests. Please let a member of staff, crew or steward know if you require assistance.
Report Harassment
We have a zero tolerance policy for harassment of any kind, and this applies to all attendees including our fans, partners and staff. Download the app, tap the Anti-Harassment icon and follow the steps under Report Harassment to discreetly make the MCM team aware of any incidents. If you’re still in the area where the incident took place and it’s safe to stay where you are, our security team will meet you there. If necessary, we will contact local law enforcement, provide escort, offer a safe place or otherwise assist those experiencing harassment to make sure they feel safe for the rest of MCM Comic Con.
FAQ
We’ve updated our Carer Pass process with the help of experts at Nimbus. To ensure you get the support you need, we offer a free Essential Companion (+1) pass to ticket holders who need the assistance of a carer or companion whilst visiting the show.
If you already purchased a ticket without using your Essential Companion discount code, we can refund your original ticket so that you can re-purchase and follow the new process set out by our friends at Nimbus. Get in touch with us at [email protected]
If you are arriving by private car and have your Blue Badge with you, you will be directed to the nearest disabled car park - where you can be dropped off and picked up at the end of your visit. Please be aware that the NEC is a private site.
The NEC aims to be fully user-friendly for visitors with access needs. Read more here.
Wheelchairs are available free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs the NEC has available is limited, so if you’ve got your own, please bring it with you.
Accessible toilets and changing facilities are available in the walkway between halls 3A and 4. See the full map here.
Yes! The Reset Room can be found in the Organisers' Office 3A-4 (just inside the entrance to hall 3A) and is a dedicated spot for you to rest, relax and reset. A separate quiet room is available right beside it. See the full map here.
Yes, select panels will be equipped with a BSL interpreter. See the full schedule here.
We’re happy to help so you can focus on having the best weekend of the year. If you have questions for the venue on accessibility at NEC please contact via this page https://www.thenec.co.uk/contact-us/ or if you have questions about the show, get in touch with the MCM team.